Please read these terms before booking an appointment with Bossa Wax Studio.
These Terms and Conditions govern the use of services provided by Bossa Wax Studio, operated by Maria Eldridge trading as Bossa Wax Studio, based in Gravesend, Kent. By booking an appointment, you agree to these terms. These terms do not affect your statutory rights as a consumer under UK law.
Appointments may be booked via WhatsApp or email. A booking is confirmed only when you have received written confirmation from us. We reserve the right to decline or cancel a booking at our discretion. In such cases, a full refund of any deposit will be given.
A deposit of £10 may be required to secure certain appointments, particularly for first-time clients. Deposits are non-refundable in the event of a late cancellation (less than 24 hours’ notice) or a no-show, except where we cancel the appointment ourselves.
We ask for a minimum of 24 hours’ notice to cancel or reschedule an appointment. Cancellations with less than 24 hours’ notice or failure to attend may result in:
We understand that genuine emergencies arise and will always consider these on a case-by-case basis.
If you arrive more than 15 minutes late, we may need to shorten or reschedule your treatment. Full treatment fees may still apply for late arrivals where the appointment cannot be fully completed.
A patch test is recommended for clients with sensitive skin, skin conditions, or relevant medications. Patch tests must be completed a minimum of 48 hours before treatment.
All new clients are required to complete a brief consultation before their first treatment. It is your responsibility to disclose all relevant health information. Bossa Wax Studio accepts no liability for adverse reactions resulting from undisclosed health information.
Bossa Wax Studio reserves the right to refuse or terminate a treatment at any time, at the therapist’s professional discretion. In such cases, a full or partial refund may be given at our discretion.
Bossa Wax Studio accepts no liability for: adverse reactions caused by undisclosed health information or failure to follow aftercare advice; reactions to products where no relevant allergy was disclosed; any indirect or consequential loss arising from a treatment. Our liability to you will not exceed the total amount paid for the treatment in question.
All prices are displayed on our website and are inclusive of VAT where applicable. Prices are subject to change without notice, but confirmed appointment prices will be honoured.
If you are unhappy with any aspect of your treatment, please contact us within 48 hours. Contact: bossawaxstudio@gmail.com or via WhatsApp. If your complaint is unresolved, you may contact Citizens Advice or Trading Standards.
We do not photograph clients or their treatments without explicit consent. Where consent is given, images will only be used for promotional purposes with your agreement.
These terms are governed by the laws of England and Wales.
We may update these Terms and Conditions at any time. Continued use of our services after changes are made constitutes acceptance of the updated terms.